Order Processing

• Local pickup is available by appointment only.
   
• After placing your order, you will receive a pickup message with available pickup windows.
   
• Orders must be picked up within 7 days of confirmation unless we agree on a different date.
   
• No same-day pickup is guaranteed unless explicitly confirmed.

• Local drop-off may be available on select days, by arrangement only, within a limited radius.
   
• If drop-off is approved, a delivery window will be provided. Exact arrival times are not guaranteed.
   
• If no one is available at the agreed time/location, the order will be marked “attempted delivery” and must be rescheduled (a redelivery fee may apply).

• Zone 1 (0–5 miles): $8
   
• Zone 2 (5.1–10 miles): $12
   
• Zone 3 (10.1–15 miles): $15
   
• Zone 4 (15.1–20 miles): $20
   
• 20+ miles: drop-off may be declined, or a custom fee will apply. (Shipping is usually the better option.)

• Drop-offs are scheduled in a 2-hour window (example: 12–2 PM).
   
• Exact arrival time is not guaranteed (traffic, weather, and routing happen—welcome to Chicago).
   

• If no one is available at the agreed time/location, the delivery is considered attempted.
   
• Rescheduling requires a new delivery window and may include a $8 redelivery fee (Zone 1) or the same zone fee (Zones 2–4).
   

• Drop-off is available for orders $40+ (or any order with a bundle).
   

“To preserve product integrity in extreme weather, we may recommend pickup or shipping instead of drop-off.”

“For the protection of our customers and our small business operations, we are unable to accommodate unconfirmed pickups or last-minute delivery changes.”